Terms and Conditions
Terms & Conditions
Payment: A deposit of £50 is required to confirm your booking. Any damages or missing items will be charged current purchase price. Full payment will then be due 6 weeks prior to the event. Failure to make this payment deadline may result in goods and services not being undertaken. Payments can be made by bank transfer, Paypal or cheque.
Adjustments: Final numbers must be confirmed a minimum of 14 days prior to the booking date in order for adjustments to be made to the final invoice if the quantity change is more than 10. For changes less than 10, a notice period of 14 days will apply. No refunds will be issued after this date.
Wedding Packages: When hiring a wedding package numbers can only be adjusted higher than the package amount and the price will be based on our current individual chair cover & sash rate at the time the order is adjusted, wedding packages cannot be adjusted lower than the package amount that has already been booked.
Any increase in numbers will be charged accordingly. The Final balance is due 14 days before the event date.
Insurance: It is the hirer’s responsibility to ensure that the hired items are fully covered by either their own insurance or the venues insurance with regard to public liability risks. Pure Elegance.Events will not be liable with respect to any claims made by any person for the death, personal injury or damage caused by or in conjunction with the hired items from Pure Elegance.Events including fitting services.
Ownership: Goods at all times remain the property of Pure Elegance.Events.
Cancellation: In the event of a cancellation prior to the event the deposit will be retained however no further charges will apply. Exceptions apply only in the case of postponement of the event subject to availability.
We reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following:
Incorrect pricing. Due to the sometimes volatile market for collectable products, sometimes there are major fluctuations in price. Therefore, we reserve the right to remove any item from any order and provide a full refund to the customer for that item.
Non-Payment. If payment is not received within a reasonable amount of time (currently 6 weeks before the event) after the order has been placed, we may cancel an order without notice.
Access: It is the responsibility of the hirer to ensure that the chairs being covered on the day are set up and ready for fitting by Pure Elegance.Events staff at the agreed access time on the booking form.
Damage: Standard laundering of hired items is included in the price quoted. This includes removable light stains from food, drink and light scuff marks from shoes. However, if upon inspection after your event we find that irreversible damage has been caused to our hired items, for example rips, footprints, drawings, cigarette burns, candle wax, mold and excessive stains & scratches etc then this will result in damaged goods being charged at full replacement value. Charges will be made on a ‘per item’ term.
Shortage: The hirer is responsible for the safe keeping of all hired items from delivery through to collection by Pure Elegance.Events. All items must be checked for damages upon delivery and notified to us the same day, any items notified to us as missing after the day of delivery will be classed as lost or damaged by the customer and charged as per replacement, it is the responsibility of the customer to notify us. Upon collection/receipt of goods after hire, if any hired items are missing then we will try to inform you accordingly. If the missing items are returned within 7 days after the event no charges will be applied. Failure to return the missing items will result in the full replacement fees being charged as per the replacement price. You will be sent an invoice to make payment within 7 days.
Delivery and set up: Delivery and set up is made the day/evening before your event but on some occasions, for example where it is not possible to set up the night before, delivery and set up will be made the morning of your event. It is the responsibility of the person who booked the order to make sure that the venue is accessible to Pure Elegance.Events and chairs and tables are positioned as the customer wishes. Time for delivery and set up is given as accurately as possible but is not guaranteed. The Customer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery time stated.
The date of delivery shall in every case be dependent upon prompt receipt of all necessary information, final instructions or payment being obtained from the Customer. Adjustments by the Customer may result in delay in delivery and adjustment of the pricing.
Collection: Pure Elegance.Events will collect the hired items the day after the event has taken place from the event location or from a location that has been confirmed in advance. Goods must be ready and available for collection in the sacks/boxes provided at the agreed time. Any failed collections will be charged for accordingly.
Collection Day: Collections will take place on the day stated when placing your order, it is your responsibility to make sure the items are ready for collection.
Raise a 2nd collection due to failure of 1st collection - £50.00 (Please note: We send an email or a text message to notify you of collection time)
Items not collected after a 2nd collection attempt will be charged at - £25 per day.
If the goods are not received by us within 7 working days then you will be liable for the full cost of the goods.
Marketing Emails: Marketing Emails refers to any promotional email communication. The information transmitted in these emails is intended only for the person(s) or entity to which it is addressed and may contain proprietary, confidential and/or privileged material. If you have received an email in error, please contact the sender. Although the emails and any attachments are believed to be free of any virus, it is the responsibility of the recipient to ensure that they are virus free and no responsibility is accepted by the sender for any loss or damage arising in any way from the receipt or use thereof. Errors and omissions are excepted. Images are used for illustrative purposes only. Prices valid for the indicated time period only.
Photographic images may be taken, by Pure Elegance.Events, and used for marketing purposes only.
Pure Elegance.Events will not take any responsibility if sash colours do not match the theme of your wedding. We offer samples of all items and urge you to view the sample and check the items before placing an order.
Any personal information that you provide to Pure Elegance.Events whilst contracting with these entities is stored and controlled by Pure Elegance.Events Lilac Cottage, Hunger Hill. East Stour. Dorset. SP8 5JR